Your information, plainly.
This policy says what we collect, why we collect it, who else sees it, and what you can ask us to do about it. It covers this website and the booking portal at book.aperiomobility.com.
Last updated 26 September 2026.
The company behind Aperio.
It is written to be read. If any part of it is unclear, write to our privacy officer and we will explain it in plain words.
Aperio is a mobile vehicle-maintenance service operating in Canada and the United States. This policy applies to this website, to every form on it, and to the booking portal where you create an account and book a service.
Seven things, each with a reason.
We ask for what a visit needs and nothing more. Everything we hold is listed here, with the purpose it is held for.
We do not buy personal information about you from anyone else, and we do not enrich what you give us with data bought from a broker.
You can turn analytics and advertising off, from any page.
The Privacy settings link in the footer of every page opens the same control the banner uses. The change takes effect at once and is remembered on that device.
Where the law requires us to ask first — Quebec, California, the European Economic Area, the United Kingdom and Switzerland — and on our pages about European cities, wherever you are, nothing is loaded, stored or sent until you accept. Declining changes nothing about the service you get.
Everywhere else in Canada and the United States, analytics begin on your first page view, and a notice on the page says so, with Accept all and Decline all buttons and a link here. That is an implied consent, and you can withdraw it at any time with Decline all or the Privacy settings link. When you decline, we also delete the cookies those tools had already set on this site.
If your browser sends a Global Privacy Control signal, we treat it as a refusal everywhere, without asking. No banner appears and nothing is collected.
With analytics on, Mixpanel also records how each page is used — scrolling, clicks and the page as it was shown — so that we can see where a page gets in the way. Anything typed into a field, and everything inside the address box and our forms, is hidden in those recordings.
Mixpanel keeps an anonymous visitor number in a cookie on this site, mp_1ca07924c83fcc523da25501a9d3dabb_mixpanel, shared with the booking portal at book.aperiomobility.com so that one visit is counted once, for up to 12 months. It is set only once you accept analytics, and deleted when you turn analytics off.
Advertising is a separate choice, with its own switch in the same settings. It follows the same rule as analytics: where the law requires us to ask first, it stays off until you turn it on; everywhere else it is on from your first page view, and you can switch it off at any time. A Global Privacy Control signal always switches it off.
With advertising on, the advertising services listed below set their own cookies on this site and learn which pages you view here, and whether you checked an address we serve, sent us an enquiry or clicked our phone number. Like any web request, this also gives them your IP address and browser type. They use it to tell us which of our ads lead to visits and bookings, and to show our ads to people who have visited this site (retargeting). They never receive the address you type into this site.
When you book with advertising on, we also send some of them a hashed copy of the email address and phone number on the booking: a scrambled code made from each, not the address or number itself, which they compare with the codes of their own users to match the booking to the ad that led to it. We never send them your street address, your vehicle, its VIN or plate, or photos.
If you are a customer who booked with advertising on, we may also share a hashed copy of your email address and phone number with some of them, so that they can show you our ads, or leave you out of them.
To opt out, switch advertising off in the privacy settings before you book, or write to privacy@aperiomobility.com at any time and we will stop sharing your hashed email address and phone number.
We also set three cookies of our own, shared with the booking portal at book.aperiomobility.com: apr_consent remembers your choice for 12 months, apr_attr remembers which ad or link brought you here for 90 days, and apr_cta remembers the last button you pressed until you close your browser.
Each advertising service also offers its own ad settings, in your account with it, where you can limit the ads it shows you.
A short list of providers, most of them in the United States.
We do not sell personal information. With advertising on, the advertising services below receive information about your visit, which California law calls sharing for cross-context behavioural advertising. You can switch it off at any time.
Because these providers process information in the United States, that information can be subject to the laws of the country it is in, including lawful access by its courts and public authorities. We also disclose information where Canadian or US law requires it, and to our own professional advisers, who are under a duty of confidence.
For as long as it is useful — and a service record stays useful for a long time.
You can ask us to delete something sooner. Where the law allows it, we will, and we will tell you if it does not.
What you can ask us to do.
Write to the privacy officer and we will answer within 30 days. We will ask for enough to be sure the request is really yours, and no more.
In Canada
Under PIPEDA you can ask what we hold about you, ask for a copy, ask us to correct it, and withdraw your consent to anything that is not needed to deliver a service you have bought.
In Quebec
Quebec's Law 25 adds the right to have information deleted or its use stopped, the right to a copy in a portable, machine-readable format, and the right to be told if a decision about you was made by automated means. Our privacy officer is named above.
In California
Under the CCPA as amended by the CPRA you can ask what we collected in the past twelve months, ask for it to be deleted or corrected, and ask us not to sell or share it. We will not treat you differently for asking.
Your privacy choices. We do not sell personal information. With advertising on, we share it for cross-context behavioural advertising as described above, and you can opt out of that sharing at any time: the button below opens the privacy settings with advertising already switched off, and Save choices confirms it. A Global Privacy Control signal from your browser opts you out automatically. You can also write to privacy@aperiomobility.com. To switch off analytics as well, use the same settings or the Privacy settings link in the footer.
We do not knowingly collect information from anyone under 16.
This site and the booking portal are meant for adults who own or run vehicles. If you believe a child has given us information, write to the privacy officer and we will delete it.
Encrypted in transit, and seen by as few people as possible.
Everything travels over an encrypted connection, access to customer records is limited to the people whose job needs it, and card numbers never reach our systems. No system is perfect: if a breach ever creates a real risk of serious harm, we will notify the people affected and the regulators, as Canadian and US law requires.
The date at the top changes with the policy.
If a change matters — a new provider, a new purpose, a new country — we will say so on this page rather than hope you notice.
If we cannot settle something between us, you can complain to the Office of the Privacy Commissioner of Canada, to the Commission d'accès à l'information du Québec if you live in Quebec, or to the California Privacy Protection Agency if you live in California.
The terms you agree to when you book a service are on a page of their own: Terms of service.